Privacy Policy

Thanksgiving Australia Incorporated (ABN 13 696 899 427) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and store your personal information when you interact with us — whether you're a donor, a newsletter subscriber, a volunteer, or simply someone visiting our website.

Thanksgiving Australia Incorporated is a registered Australian charity endorsed by the Australian Taxation Office as a Deductible Gift Recipient (DGR) under Item 1. Our registered office is at PO Box 374, Parramatta NSW 2124, Australia.

We are also registered with the Australian Charities and Not-for-profits Commission (ACNC) and the NSW Fair Trading associations register (CFN-27155).

For any privacy-related enquiries, you can contact us at info@thanksgiving.org.au.

The types of personal information we may collect include:

• Your name, email address, phone number, and postal address — when you make a donation, subscribe to our newsletter, or contact us
• Payment details — if you choose to donate online (processed securely by our third-party payment provider; we do not store full credit card numbers)
• Donation history and correspondence records — to issue tax-deductible receipts and keep you informed about the impact of your giving
• Website usage data — including IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools)
• Volunteer applications — if you apply to volunteer with us, we collect relevant background information to assess suitability

We collect personal information directly from you whenever possible — through our website forms, donation processes, email communications, phone calls, or in-person events.

We may also collect information from publicly available sources or third-party platforms (such as social media) when you engage with us publicly.

If we collect information about you from a third party, we will take reasonable steps to make you aware of that collection.

We only collect and use personal information for purposes directly related to our charitable activities. These include:

• Processing donations and issuing tax-deductible receipts as required by the ATO
• Keeping you informed about the impact of your support and our programme updates (if you have opted in to receive communications)
• Responding to your enquiries, feedback, or complaints
• Complying with legal obligations — including record-keeping requirements for the ACNC, ATO, and other regulatory bodies
• Improving our website and understanding how visitors use it
• Managing volunteer and partnership applications

We take the security of your personal information seriously. We implement reasonable physical, electronic, and procedural safeguards to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure.

Personal information is stored on secure servers with restricted access. Payment information is processed through encrypted channels by PCI-DSS compliant providers — we do not retain full credit card details on our systems.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Australian law (typically 5 to 7 years for donation and financial records).

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website, processing donations, sending communications, or managing our database. These providers are contractually bound to protect your data and use it only for the services we engage them for
• Legal obligations — where required by law (e.g., ATO reporting, ACNC compliance, or in response to a court order or lawful request by a regulator)
• With your consent — we will seek your explicit permission before sharing your information for any purpose not covered by this policy

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how our site is used. Cookies are small text files stored on your device by your web browser.

We use analytics tools (such as Google Analytics) to collect aggregated, non-personally-identifiable data about website traffic and usage patterns. This helps us understand which content resonates and how we can serve our community better.

You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our website.

If you have provided your email address to us — whether through a donation, newsletter sign-up, or enquiry — we may send you occasional updates about our programmes, impact stories, and giving opportunities.

Every marketing email we send includes an unsubscribe link at the bottom. You can opt out of receiving these communications at any time. We will process your request promptly.

We comply with the Spam Act 2003 (Cth) and will not send unsolicited commercial electronic messages.

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies.

To request access or correction, please contact us at info@thanksgiving.org.au. We will respond to your request within a reasonable timeframe — typically 30 days as recommended by the OAIC. We may need to verify your identity before processing your request.

There is no charge for making a request, though we may charge a reasonable fee for providing access to extensive records in certain circumstances.

We hold donor privacy in the highest regard. Donation amounts are never publicly disclosed in connection with individual names without explicit consent.

If a donation is made in honour or memory of someone, we will only share the donor's name with the honoree or their family with the donor's explicit permission.

Tax-deductible receipts are issued to the email address provided during the donation process. If you require a physical receipt, please contact us.

In the course of delivering our programmes, we work with partner organisations in Egypt, Cambodia, the Philippines, Nepal, and Indonesia. However, we do not routinely transfer donor or supporter personal information to these partners. Any transfer of personal data overseas would only occur with your consent or where required for programme delivery with appropriate safeguards in place.

If you are located outside Australia and choose to provide your information to us, your data will be transferred to and processed in Australia.

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services. The latest version will always be available on this page, and the date of the most recent update will be clearly stated at the top.

We encourage you to review this policy periodically. If we make material changes, we will notify you through our website or via email where appropriate.

If you believe we have breached your privacy rights or have any concerns about how we handle your personal information, please contact us in the first instance:

We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.